C Number Creation

• Submit a request for a C Number at https://apps.dhs.lacounty.gov/cef.
• If the user previously had a C Number, do not attempt to request a new one, email sageforms@ph.lacounty.gov for assistance with reactivating or reassigning the C Number.
• Once the C Number is approved/reactivated, SAPC will email additional instructions to the agency Sage liaison.

C Number Registration

• The Sage Liaison will provide the user with their C#.
• The Sage user must register their C Number and create a password before they can log into Sage or any county websites.
• Click on Registering Your C Number, Creating Your Password, and Multi-Factor Authentication to create a password/reset password, register your C number, and setup your multi-factor authentication.

Sage Training

1. Go to https://www.sapc-lnc.org/.
2. Click Register (top right-hand corner).
3. Select SAPC Provider.
4. Follow prompts to complete registration.
5. Once registration is complete, click the URL of the training set.
6. At the bottom of the trainings set page, click ENROLL NOW button to enroll in a training set.

• Users should complete the relevant Sage training set based on the user role
  • Clinical roles that do not have finance related job duties should take the Sage-PCNX: Clinical User Roles Training Set
  • User roles with both Clinical and Financial job duties should take the Sage-PCNX: Clinical and Financial User Roles Training Set
  • Finance only users should take the Sage-PCNX: Financial Only User Roles Training Set
  • Administrative and operations personnel should take the Sage-PCNX: Operations and Administrative User Roles Training Set
  • Secondary Sage users should take the Sage-PCNX for Secondary Sage Users
• After successfully completing the Sage training set, the user will be required to save a PDF certificate of completion, which will be attached to the case by the Sage Liaison. This is required as confirmation of completed training and must be uploaded to the Sage User Creation form.

Sage Registration

• All user creation, modification, and termination requests will be submitted directly through the Sage Help Desk online portal by the agency Sage liaison using the:
  1. "Request Something" option then
  2. Selecting "SAPC Sage User Creation Form" (which is similar to the "Modify a Medical Record" request).
  • Only the Sage Liaison(s) for each agency will have access to submit the requests.
  SAPC will email each liaison a User Creation Job Aid once we receive the C Number request, which should be reviewed to avoid common errors on the User Creation form.
  • Any errors on the Sage User Creation Form or missing required supporting documents will delay the process and may require the form to be rejected and the liaison to create a new request and/or new credentialing verification and will create unnecessary delays in creating a Sage account.
  • All license and credentialing information must be attached to the Help Desk case for SAPC to process the request.
  • Please ensure ALL required training (training set and ASAM criteria) are completed beforehand.
  • Requests should not be submitted without all required supporting documents.