In LA county, 53% of adults have low literacy levels, affecting their ability to search for and use health information, adopt healthy behaviors, and act on important public health alerts.  As Department of Public Health employees, we need to make sure our audience has the ability to receive, understand, and apply our messages to make appropriate decisions about their health.  In an effort to better communicate with LA county residents, Health Education Administration developed the "Say it Right the First Time" manual as a guideline for public health professionals. 

Say it Right the First Time: Using Plain Language to Improve Communication (PDF, 913KB)

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2012 Plain Language Trainings for DPH Staff

Plain language is messaging your audience understands the first time they read or hear it. By applying plain language principles, we help our audiences better understand, retain, and apply our health messages. Learn and apply plain language principles to your every day work by attending our upcoming Plain Language trainings. These trainings are only open to Department of Public Health (DPH) employees.

Training Features:

• Definition of Plain Language


• Components of the Plain Language Process


• Plain Language as a Tool to Improving Health Literacy


• Interactive Exercises and Group Activity

To register for a training session, click here (external site). You may also visit our calendar to view upcoming training dates and locations.